Privacy

Privacy Policy


Effective Date: January 1, 2026

Welcome to Zephyrcourier. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our shipping, logistics, freight forwarding, package tracking, delivery, warehousing, customs brokerage, and related services.

By accessing or using our website, mobile applications, customer portal, or any services offered by Zephyrcourier, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect various types of personal and business information, including but not limited to:

  • Full name
  • Business name
  • Email address
  • Phone number
  • Mailing address
  • Billing address
  • Shipping address
  • Government-issued identification when required
  • Date of birth where legally necessary
  • Payment information
  • Tracking information
  • Package contents descriptions
  • Delivery instructions
  • Communication records
  • Customer support inquiries
  • IP address
  • Browser information
  • Operating system
  • Device identifiers
  • Location information
  • Website usage data

2. Shipment Information

To provide shipping and logistics services, we collect information related to packages and shipments, including:

  • Sender information
  • Recipient information
  • Pickup location
  • Delivery location
  • Package dimensions
  • Package weight
  • Declared value
  • Customs documentation
  • Tracking events
  • Delivery confirmation
  • Proof of delivery
  • Signature information
  • Photographs where applicable

We collect only the information reasonably necessary to transport and deliver shipments safely and efficiently.

3. How We Use Your Information

Your information may be used to:

  • Process shipments
  • Create shipping labels
  • Arrange pickups and deliveries
  • Track shipments
  • Provide customer support
  • Verify identity
  • Prevent fraud
  • Detect suspicious activities
  • Process payments
  • Issue invoices
  • Provide shipping notifications
  • Send tracking updates
  • Respond to inquiries
  • Improve our services
  • Develop new features
  • Maintain system security
  • Meet legal obligations
  • Perform internal analytics
  • Manage customer accounts
  • Provide requested quotations
  • Conduct business operations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, understand website usage, personalize content, and improve our services.

Cookies may include:

  • Essential cookies
  • Performance cookies
  • Analytics cookies
  • Security cookies
  • Session cookies
  • Preference cookies

You may disable cookies through your browser settings; however, certain features of our website may not function properly.

5. Payment Information

Payment information may be processed by secure third-party payment providers. Zephyrcourier does not intentionally store complete payment card information unless necessary for authorized billing purposes.

All payment transactions are processed using industry-standard security measures.

6. Communications

We may contact you regarding:

  • Shipment updates
  • Delivery notifications
  • Account verification
  • Billing issues
  • Customer service requests
  • Security alerts
  • Policy updates
  • Operational announcements
  • Marketing communications (where permitted)

You may opt out of marketing communications at any time.

7. Information Sharing

We do not sell your personal information.

We may share information with:

  • Shipping partners
  • Delivery contractors
  • Warehouse providers
  • Customs authorities
  • Payment processors
  • Technology vendors
  • Cloud service providers
  • Government agencies when legally required
  • Law enforcement authorities
  • Professional advisors

8. International Shipments

International shipments may require disclosure of shipment and customer information to customs agencies, border authorities, import/export agencies, or other governmental entities in destination countries.

By shipping internationally, you acknowledge that your information may be processed outside your country of residence.

9. Data Security

Zephyrcourier employs administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Security measures include:

  • Encrypted communications
  • Secure servers
  • Access controls
  • Authentication systems
  • Monitoring systems
  • Regular security reviews
  • Employee confidentiality obligations

Although we strive to protect your information, no internet transmission or electronic storage method is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Complete shipments
  • Resolve disputes
  • Meet legal obligations
  • Comply with tax regulations
  • Maintain business records
  • Prevent fraud

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

  • Access your personal information
  • Correct inaccurate information
  • Delete certain information
  • Restrict processing
  • Object to processing
  • Receive a copy of your information
  • Withdraw consent
  • File complaints with applicable authorities

12. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

13. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

14. Legal Compliance

We may disclose personal information when required by law, court order, government request, subpoena, or to protect our legal rights, customers, employees, or the public.

15. Business Transfers

If Zephyrcourier is involved in a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable privacy laws.

16. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Zephyrcourier
1900 Sacramento St
Los Angeles, CA 90021
United States

Email: support@Zephyrcourier.com

We Provide Timely and Cost-Effective Service

Deliveries on Schedule

Our logistics services are meticulously designed for prompt and timely deliveries. We prioritize your schedule, ensuring that your shipments reach their destination

Budget-Friendly Solutions

Cost-effectiveness is at the core of our service philosophy. Benefit from our competitive rates and transparent pricing structures that help you optimize your logistics expenses

Reliability You Can Trust

When you choose us, you choose reliability. Our commitment to handling your shipments with precision and care is unwavering. Rest easy knowing that your goods are in safe hands.